Printing & Graphics

Frequently Asked Questions

ACCOUNT TOPICS

What is JPT Graphic’s privacy policy?

Please review our entire Privacy Policy here.

What are JPT Graphic’s Terms and Conditions?

You may review all of our Terms and Conditions here.

ART PREPARATION / UPLOAD INSTRUCTION

What's the difference between 300 and 72 DPI (dots per inch)?

72 dpi images are used for display on computer screens & web sites; 300 dpi images are used in printing. The general rule of thumb for print: at the final printed size, the dpi in the image file should be twice that of the DPI used for printing. We print all four-color process pieces at 150 line screen, so the images should be 300 dpi or better.

What types of files can I upload to you for art?

You can upload EPS, AI-CS3 Illustrator, INDD-CS3 InDesign, PSD-CS3 Photoshop, QXD-QuarkXPress, PDF, TIF, JPEG, PNG, Word, Excel, Powerpoint. Our art department will review all files and contact you if there is a problem.

How do I know if my upload was successful?

You will see a message on the screen confirming the files were received by our servers.

How do I create solid black in CMYK?

The black ink used in 4 color process printing is less intense and less opaque than standard black ink, so as not to lend a tint to the other three colors. If an area in a full color job is to be solid black, we suggest using a rich black formula: 50% Cyan, 50% Magenta and 100% Black yields a rich blue-black color. If you prefer a more subtle black, use 60% Cyan, 40% Magenta 40% Yellow and 100% Black.

How do I use the FTP site?

Simply click the button at the top of the page labeled FTP. The user name is web and the password is your email address.

Will I receive a proof for final approval?

Yes. Our art department sends a PDF proof for final approval of all on-line, emailed, or phoned in orders for approval prior to going to press. Your turnaround begins when we receive final approval (see ordering topics for full description of turnaround times).

How do I upload a new file if something is wrong with my proof?

If a proof sent to you by one of our artists needs a new file (photo, logo, etc.), simply go to the FTP site and reupload your file. Notify your artist via email of the changes you need and a new proof will be sent to you. If you cannot find your artist's name you can live chat with us our Production Manager will help you.

BILLING TOPICS

Can my company get credit?

Yes. We do extend credit terms after approval of your credit application. We require 3 vendor credit references and one or more bank references.

How do I apply for credit?

Please click this Credit Application link, fill it out on-line and hit the submit button. The accounting department will review; if approved, we’ll notify you via email with your account number, user name and password.

Can I order at any time if we have a JPT Graphics account?

Absolutely, if you already have an approved JPT Graphics account, you may order at any time as long as your account is in good standing. Should your account be placed on CREDIT HOLD for non-payment and you place an on-line order, it will be held until the past due amount is cleared. Repeatedly going beyond the net 30 day terms may cause your credit account to be terminated.

Can I pre-pay on-line?

Yes, we accept MasterCard, Visa, and Discover.

Can I order on-line and then mail in payment?

Yes, you can. We’ll hold the order until your payment arrives and then begin work on your order. Mail your payment to:
    JPT Graphics, Inc.
    212 W Irving Blvd.
    Irving, TX 75060
Be sure to note your Order/Invoice number on the check.

What payment methods are accepted?

We accept personal check, company check, money orders, cashier’s check, Visa, MasterCard, Discover; we will invoice to approved existing accounts.

CUSTOM ORDERS

Can JPT design a custom job for me?

Yes, we certainly can! On our staff are some very talented designers who will listen to your goals, wants and needs… and from that, design just the custom piece you want. To start the process, simply live chat with us or call us Toll Free at 866-785-1013.

How do I get a price quote for a custom job?

There are two options:
  • If you’ve designed your job and need a printing quote, just go to the GREEN BOX on the left side of any page of our website and upload the artwork; one of our Customer Service Reps will get you a quote within 24 hours.
  • If JPT Graphics is going to do the complete job including design, start the process by simply contacting us through our live chat or call us Toll Free at 866-785-1013.

Can I return an item that has been personalized for me?

No, personalized items cannot be returned. There is no way for us to resell a product once it has been customized for your company. The only exception to this rule would be if by some happenstance the art/design printed on the product was not identical to the proof you approved. If this happens we most certainly will replace the product.

DIRECT MAIL TOPICS

Do you do direct mailers?

Yes! Postcards, flyers, brochures, sales sheets can all be direct mailed and JPT Graphics can help you with all of them.

Do you compile mailing lists?

Yes, our direct mail specialist can gather the most current mailing list for your target audience. Pricing varies based on the criteria you specify. Live chat with us to contact our mail specialist for a quote on your project.

Can I submit my own mailing list?

You sure can. It must be a tab or comma delimited file or an Excel spreadsheet with a header row for each column. JPT Graphics will take every precaution to make sure the addresses are valid and that they contain no duplicates and ascertain that they are valid addresses, but the ultimate responsibility is yours for any list that you compile or purchase from another source.

How much does addressing and sorting cost?

This depends on the actual number of addresses and how many carrier routes they are in. Live chat with us to get a mail specialist for a quote on your project.

What is the difference between standard and first class postage?

    FIRST CLASS: mailed first class pieces generally take from 1 to 4 days for the USPS to deliver, depending on the addressee’s proximity to the USPS facility receiving the mailing pieces from JPT Graphics or its agent. First Class Postage at this time is 44¢ per piece.

    STANDARD PRESORT: presort standard mailings have delivery times of 7 to 14 days; we have known of cases where it takes still longer. If you have dated material, we strongly urge you to specify First Class mail. Standard Presort costs 28¢ per piece.

Do I need to pre-pay the postage?

Yes, postage is DUE IN FULL before your mailing piece goes to press. Your job will be on hold until funds for at least the postage are received, as well as your agreement to pay the balance of the order in full on or before the terms stated on the invoice, regardless of outcome or effectiveness of the direct mailing. We will hold the order until your payment arrives and then begin work on your order. Mail your payment to: JPT Graphics, Inc. 212 W Irving Blvd., Irving, TX 75060. Make sure to note your Order/Invoice number on the check.

What are the size and weight requirements for the different postal classifications?

3.5" × 5" minimum size through 4.25" × 6" maximum (thickness no more than 0.016") can be mailed for the postcard rate of 28¢ per piece First Class. Postcards larger than 4.25" × 6" through 6" × 9" will mail for First Class Rate of 44¢. Larger sizes will have to be quoted.

ORDERING TOPICS

What are the steps to ordering?

It's simple. Shop around. Once you find an item you want to order you choose your options, if available, and add to cart. Some products have additional prompts which may appear such as upload prompts if you want to send us a logo, text prompts, etc.

When you are finished shopping, simply view your shopping cart and then click checkout. You will then be prompted to identify yourself by either logging into your account, finding your existing account, or creating a new account. You then choose your method of payment and submit your order.

NOTE: If you wish to view and order your PROPERTY MANAGEMENT COMPANY'S items you will need to log into your account first.

If you are creating a new account and you want to be billed, choose the bill me option. Then go to the HELP CENTER at the top of any page and choose CREDIT APPLICATION. You can either download and print out a version that may then be filled out and faxed to us or you can submit the application on line. Our accounting department will contact you and let you know when the approval process is complete; this generally takes 48-72 hours. Your order will be held in accounting until the account is approved.

Will I receive an email confirmation of my order?

Yes, you will receive a copy of your receipt via email.

When does turnaround time begin?

Standard turnaround time begins the next business day, after we receive your approval, at 12:00 noon.

Next-day and two-day service, when available, must be approved by 9:00 a.m. in order to make it into the press schedule for the following day.

What does the term "business day" mean to JPT Graphics?

Business days are defined as weekdays, Monday through Friday. Do not include Saturday or Sunday in your job countdown.

PERSONAL ORDER SITE

What is Jet Proof Templates™?

Jet Proof Templates™ (JPT) is a technology developed by JPT Graphics to show instant on-line proofs to customers. Originally deployed on our Customer’s Personal Order Sites, it is now also being used on our main store site.

How do I get my own Jet Proof Templates™ order site?

It's easy. Contact Debbie Shea, our Production Manager, using our live chat, and she'll be happy to help you get your specific products on an order site. The Jet Proof Templates™ technology makes print procurement easy. Take a demo.

SHIPPING TOPICS

Some items state shipping will be quoted. How do I find out that cost?

Most of the items that do not have shipping calculators on this website are printed products. This is because all print projects are very customized. One of our customer service representatives will contact you about your order, your scheduling requirements, and then determine which of our production facilities is best suited to produce your project. Your CSR will then get you a proof and an order acknowledgement within 24 hours outlining the total cost of the order including shipping.

What is the preferred shipping method?

We ship everything UPS Ground unless otherwise specified on the order.

Will I receive tracking information when my package ships?

Yes, when your order ships you’ll receive email confirmation with the tracking number.

Can I upgrade my shipping?

Certainly. The on-line shipping calculator will give you several options from which to choose.